Resolve issues
Troubleshooting
The page stays on a skeleton loader +
Wait for the current sync to finish, check your connection, then refresh once. If it continues, record the affected view, time, and network state.
The Growth Performance graph is blank +
If the legend appears but axes and lines do not, refresh once. If axes appear but lines are flat, widen the date range and confirm saved metrics exist for that period.
Analytics says there is no data +
Analytics ignores unpublished or empty rows. Confirm the active date range contains published database entries with numeric metrics.
My changes are not visible +
Confirm the save notification appeared, clear search and category/PIC/status filters, and verify the selected date range. Then use the app's synchronization action if available.
I cannot edit, delete, or see a view +
Confirm the workspace is unlocked and compare your role with the permissions table above. Creator cannot change master publication rows; Settings requires Admin.
An unsaved draft reappeared +
The app stores recoverable task, post, and meeting drafts in the current browser. Review the recovered content, then save it or discard it from the editor.
The workspace says it is offline +
The app may load a local backup. Restore the connection and use Retry sync before making further edits so the server remains the source of truth.
A shared link opens the wrong item +
Ask for a fresh link. Item URLs include view and record identifiers; the target may have been removed or your role may not permit that view.
Escalation checklist
Include the view name, record ID, local time, selected date range, role, and a screenshot with sensitive data removed.